Flylisted.

AI Concierge Chatbot

Always-on AI concierge embedded on the public site. Qualifies visitors, routes by service line, captures leads to HubSpot, and emails a daily digest of conversations to the team.

• Claude Sonnet 4.6 primary with automatic Haiku 4.5 fallback during Anthropic overloads.
• Circuit breaker: 3 Sonnet 529-overloaded responses in 60 seconds trips a 5-minute Sonnet-skip.
• Vercel Edge Functions on /api/chat and /api/cron/digest for low-latency global response.
• Embedded on Squarespace via Footer Code Injection. No platform migration required.
• HubSpot Private App for lead capture with 8 custom contact properties (conversation log, summary, address, type, square footage, timeline, services, budget).
• Page-aware greetings: PAGE_CONFIGS sets a different opener per URL path.
• Soft notification chip at 5s on the homepage with Web Audio sound. 24h sessionStorage cooldown.
• Em-dash sanitizer post-processes every response (Haiku ignores no-em-dash rule, this enforces server-side).

Web Rebuild

Full Next.js rebuild of flylisted.com. Editorial design system, multi-vertical landing pages for residential, commercial, hotels, architects, rentals, brands, and construction.

• Next.js 16 + Tailwind v4 + Framer Motion for buttery transitions.
• Typography stack: Bricolage Grotesque for display, Fraunces serif for accents, Inter for body.
• Industry preview component drives discovery-call CTAs to the right HubSpot meeting link per vertical.
• Asset mirror (526 files, 397 MB) preserved for reference during rebuild.
• Currently shipped as a Vercel preview at flylisted-web.vercel.app. Apex DNS cutover pending owner approval.

Daily HubSpot Digest

Cron job queries HubSpot every morning for new chatbot conversations in the last 24 hours, formats them, and emails a digest to the team via Resend.

• Vercel Cron at 0 12 * * * (12:00 UTC = 8am EDT / 7am EST).
• CRON_SECRET authentication prevents anonymous trigger.
• Pulls chatbot_conversation_summary on every contact updated in the last day.
• FROM defaults to bot@flylisted.com with onboarding@resend.dev fallback during DNS verification.
• Currently routes to paul@flylisted.com in test mode. Flips to info@flylisted.com once Resend domain is verified.

Multi-Vertical Booking Split

Two distinct booking paths wired into the chatbot, the web rebuild, and every email touchpoint. Transactional vs consultative, never confused.

• Route A · Residential: Tonomo self-service portal at portal.flylisted.com/book. No sales call.
• Route B · Commercial, hotel, subscription, construction: HubSpot Meetings discovery call at meetings.hubspot.com/wgaddis.
• Chatbot system prompt enforces the split: never offer a discovery call for residential photo shoots, never send commercial leads to the residential portal.
• Lifestyle add-on bookings carry an internal-only ops checklist (10-mile radius cap, client-supplied talent, no mic'd audio) gated behind the booking conversation, not surfaced on /pricing.